WEBVTT

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Ladies and gentlemen, I am currently
present at the Tay Ho Administrative Service Center, 

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Instead of having to wait and ask the
receptionist directly about administrative procedures, 

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so now people coming here can operate on
the reception robot themselves 

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to find out administrative procedure information. 

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This has brought benefits and
speed to many people. 

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Ms. Nguyen Tran Thuy Dung in Phu Thuong
ward, Hanoi went to the center to complete health insurance procedures. 

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The first time experiencing a
receptionist robot, Ms. Dung could not hide her joy and surprise 

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because of the modernity and convenience of this device. 

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This is actually the first time I have used it, but I was quite surprised 

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because it is very agile
and easy to understand, smart. 

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Robots with a few liters of
documents need to prepare 

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I felt like I was ready enough. 

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Having an AI robot that reduces many
steps and procedures is a lot. 

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According to Mr. Bui Duong, director of
Tay Ho Public Administration Service 

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Center, branch No. 1, the center is
currently implementing more than 2,000 

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administrative procedures in all fields. 

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If in the past, the demand for human
resources was very high, now at the 

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reception counter, there are only 2
employees because the consulting and 

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guidance work has prepared procedures
and documents that have been approved 

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by the number 4 receptionist. 

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We provide AI robots to help citizens
answer questions about procedures that 

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need to be prepared during the process
of submitting administrative procedures. 

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Second is to advise citizens to complete
their documents before 

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entering transaction counters. 

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This also helps reduce the time for
citizens to submit documents a lot 

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before when citizens came to the stalls
to ask the staff about how to fill and 

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complete the documents. 

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With the free consultation for
completing documents, citizens have 

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spent a lot of time completing documents
at the counters as well as increasing 

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the efficiency of receiving documents of
officers at the counters 

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compared to before. 

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Implementing Hanoi's policy on improving
the quality of service for people, on 

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August 11, many public service centers
in Hanoi deployed free utilities for 

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people and businesses to complete procedures. 

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15 groups of free utilities have been
deployed synchronously such as drinking 

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water, snacks, reception robots,
high-speed wifi, document printing 

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photos, pens, sticks, file covers, and
providing declaration form formats. 

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This is considered a breakthrough in
modernizing public services, improving 

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people's satisfaction and reducing
pressure on the journey staff.