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Details of the complaint procedure for
decisions and acts regarding social insurance. 

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According to Clause 3, Article 130 of
the Law on Social Insurance 2024, the 

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procedure for complaining against the decision is clearly regulated, 

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social insurance acts are implemented as follows. 

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When there is a basis to give that the
decision or act regarding social 

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insurance is illegal and violates rights, 

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for their legitimate rights, the first
complaint should be made to the person 

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who issued the decision or the social insurance agency 

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where the person committed the act of
social insurance or filed a lawsuit in 

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court according to the provisions of law. 

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In case the complainner does not agree
with the decision to resolve the first 

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complaint or the prescribed time limit
expires and the complaint is not resolved 

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has the right to file a second complaint
to the Head of the Social Insurance 

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Agency directly above the competent person handling the first complaint 

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or file a lawsuit in court as prescribed by law. 

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In case the complainant does not agree
with the decision to resolve the first 

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complaint of the Head of the Social Insurance Agency of Vietnam 

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or if the complaint is not resolved
after the prescribed time limit, the 

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person has the right to file a lawsuit
in court according to the provisions of law. 

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In case the complainner does not agree
with the decision to resolve the second 

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complaint or the prescribed time limit
expires and the complaint is not resolved 

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has the right to file a lawsuit in court according to the provisions of law.